Sprint Buyback Program

FAQs

  • What is the Sprint Buyback Program?
  • What is the benefit of the Sprint Buyback Program?
  • What if I want to trade in a device from a carrier other than Sprint?
  • How can I participate in the Sprint Buyback Program?
  • How do I return my device if I submit a quote online?
  • How long is a trade-in quote valid online?
  • How can I ship my device(s)?
  • What happens to devices that are recycled through the Sprint Buyback Program?
  • If a device cannot be repaired, what does Sprint do with it?
  • May I also recycle my accessories?
  • What about my personal information on my device?
  • How do I delete contacts/remove personal information from my device?
  • How long does the Buyback process take?
  • Can you send me a check instead of a bill credit?
  • It's been a long time and there's no account credit showing on my bill, what's going on?
  • How can I find out my account number?
  • What charities benefit when I recycle devices with Sprint Project ConnectSM?