Sprint Buyback Program

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Help Yourself
Get the solutions you need 24/7

Contact our Support Desk:
Hours of Operation Mon–Fri, 7 a.m. – 6 p.m. Central

Self help

Click a topic below for quick
answers to common requests

Call us

Call us

Email us

Email us


View our contact information to the right.

Toll-Free Support

Call 877-443-4464.

TTY Customers

Contact Sprint Relay services at 800-877-8973 and provide them with the Sprint Buyback Toll-Free Support number listed above.

How does the program work?

  • Can I receive a check or cash for my device?
  • How long before I see my credit?
  • Can I recycle my device at a Sprint store?

Can I participate?

  • I forgot to mail in my device. Can I still send it?
  • Can I send in a device if it has a cracked screen?
  • Am I eligible for the Buyback program?

I need help with my transaction.

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