Sprint Buyback
Sell it. Send it. Credit.
Sell today
Act now to get the best value
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Get credit
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Find your device
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Estimated value $200
You can participate if your...
- Device isn´t leased, still under installment billing, lost or stolen
- Apple Find My iPhone feature is disabled
- Samsung Reactivation Lock is disabled
What you will need...
- Your device serial number
- Your Sprint mobile number
- Your Sprint account number
* Required information
In summary...
Promo
Value*
Estimated total*
$
Max devices per transaction is 4. You can add more device(s).
*Note: Final value(s) and transaction total are subject to device receipt and condition.
Serial #:
Condition:
Model value: $
Promo code:
Promo value:
Estimated value: $
Serial #:
Condition:
Model value: $
Promo code:
Promo value:
Estimated value: $
Serial #:
Condition:
Model value: $
Promo code:
Promo value:
Estimated value: $
In summary...
Promo
Value*
Estimated total*
$
*Note: Final value(s) and transaction total are subject to device receipt and condition.
Complete the form below to receive your free shipping materials and pre–paid label(s).
Note: We´re unable to send materials to PO boxes or APO/DPO/FPO military boxes.* Required information
Next steps & additional info
You´ll receive communication regarding your shipping materials soon.
Shipping materials should arrive within 5–business days and will include .
Here´s what to look for.
Follow the packing and shipping instructions carefully and drop off your package at a FedEx store location.
Before you send...
Watch this quick video with tips for returning your device(s), backing up your data and erasing your personal information.
Contact us
If you have additional questions or have not received your shipping materials within 5–business days, please contact Buyback Support at 877–443–4464, or send us an email at buybacksupport@cartesian.com.
Transaction summary
Promo value
Value*
Estimated total*
$
$
*Note: Final value(s) and transaction total are subject to device receipt and condition.
Error
Your transaction can not be completed, please try again after sometime.
The Sprint Buyback Program allows you to sell your used devices online or at a Sprint retail location.
- Online transactions generate an account credit within 4 weeks from the date Sprint receives your device(s).
- In–store Retail transactions can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.
Please visit our Corporate Buyback site designed for the exclusive use of business customers. www.sprintbuyback.com/crp
Yes. The Sprint Buyback Program offers trade–in credit for many devices from other carriers. To see if your device is eligible, enter or select your device information in the Carrier, Manufacturer, and Model Family tab sections.
Note: If your device doesn´t qualify for monetary credit, you can still choose to recycle it through the 1Million Project to help provide devices and internet service for disadvantaged high school students.
Yes. Sprint store transactions generate a credit that can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.
Enter your zip code in the Sprint Store Locator to find a location near you.
- Click the Sell button.
- Click Device search to enter your device type, or select your device using the Carrier, Manufacturer, and Model Family tab sections.
- The estimated value will be displayed.
- Choose the Click to proceed button.
- Answer the device condition questions.
- Enter the device Serial number.
- Click I´m not a robot.
- Click Add to cart, select another device., or Add to Cart, I’m done.
- Review your offer and click the Sell now button.
- Complete the Customer Information section.
- Read the Terms and Conditions and place a check mark next to I have read and agree to the Terms and Conditions.
- Click Accept Offer.
- You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction.
- Shipping materials should arrive within 5–business days. Here´s what to look for.
- Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.
To find the estimated value of your device, search for or choose your device from the Carrier, Manufacturer, and Model Family tab sections.
The estimated value will display after you have selected your device, and will update after the device condition questions have been answered.
Note: The final value and transaction total are based on the device received date and condition.
You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction. Your shipping materials should arrive within 5–business days. Here´s what to look for.
Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.
No. We only need the device, please don´t include accessories.
Yes. Devices are accepted regardless of condition, but device condition does affect the overall value.
We must receive your device within 45 days from the date the transaction is created.
We recommend shipping your device(s) as soon as you receive your shipping materials to allow time for receipt and processing within the 45–day timeframe.
Note: Trade–in eligibility and value are subject to change for devices received after 45 days.
Creating an online Buyback transaction secures the trade–in value for 45 days, but does not obligate you to participate in the program.
Please disregard any follow–up emails you receive; your transaction will automatically cancel after 45 days from the date it was created.
Note: We are unable to suppress systemic reminder emails.
No. Sprint is not able to return any device that has been submitted to the Sprint Buyback Program for any reason.
It can take 7 to 14–business days for your shipment to be received and processed.
Depending on your billing cycle, it can take up to 4 weeks from the date the device is processed for your credit to appear on your monthly bill.
The Check Status tab section provides processing details associated with your transaction.
Note: If it´s been over 4 weeks since we received your device, please contact Sprint Buyback Support at 877–443–4464.
It can take up to 2 weeks from the ship-date for your device(s) to be received and processed.
We send courtesy reminders at periodic intervals to help ensure your device is received within the 45–day timeframe.
You´ll also receive an email notification when your package has been received at our warehouse.
Note: If you shipped your device(s) with your own label or a UPS Return kit, please contact Sprint Buyback Support at 877–443–4464 for further assistance.
Devices are processed individually, even if they´re sent in the same package. We´re likely still processing the other device(s).
The Check Status tab section provides processing details for devices associated with your transaction.
You´ll need to contact the Sprint store directly to obtain an update on the status of your Buyback credit. We are unable to track in–store transactions through the online program.
Your account number is located on each monthly billing statement. It is also available online if you have an account admin or account authorized profile set up on sprint.com.
To locate your account number on sprint.com:
- Sign in to sprint.com.
- Click the My preferences tab.
- Click Update or add another account.
- View account number next to each account nickname.
Or
At the top right–hand side of the My Account page, next to the Sign Out button, your account number is displayed below the account nickname.
Note: Use the drop–down menu to select another account.
See the instruction manual for your device, or access the manufacturer website for assistance with deleting your personal data.
For more information, please visit http://www.sprint.com/support.
Devices are processed individually, even if they´re sent in the same package. We´re likely still processing the other device(s).
The Check Status tab section provides processing details for devices associated with your transaction.
You´ll need to contact the Sprint store directly to obtain an update on the status of your Buyback credit. We are unable to track in–store transactions through the online program.
When you create a Sprint online Buyback Transaction, enter your promotion code in the Promo Code field that displays after entering your device Serial number. Make sure there are no spaces before or after the promotion code as this will invalidate the entry and an error message will appear.
Important! Sprint Buyback promotions have specific qualification requirements and eligibility will be confirmed when the device is received and processed.
If you have questions regarding a particular promotion, please contact Sprint Buyback Support at 877–443–4464.
There are several reasons you might not have received the full credit amount:
- The promotion requirements were not met.
- The device(s) were not mailed/processed within the 45–day timeframe.
- The device model received did not match the expected model that was quoted.
If you have questions regarding a particular promotion, please contact Sprint Buyback Support at 877–443–4464.
Online Transactions
- Access the Sprint Buyback site.
- Complete all required steps to create a Sprint Buyback Transaction.
- Send your device(s) in the shipping materials provided.
- You´ll receive an email notification when we have received your package.
- Allow 2 weeks for your device to be processed.
- Contact Buyback Support at 877–443–4464 to obtain your device Serial number.
- Access the Contract Buyout Registration site to complete your transaction.
Retail Transactions
Retail representatives collect devices when they assist with completing Contract Buyout transactions.
Online Transactions
Please contact Buyback Support at 877–443–4464 to confirm the Serial number you´re attempting to use.
Retail Transactions
Please allow 2–business days before attempting to register your Contract Buyout. You may also contact the Sprint retail store directly for further assistance.
To upload or register for the Contract Buyout program, visit: www.sprint.com/joinsprint
You may also contact the Sprint Contract Buyout Department at 844–450–7865.
To obtain information regarding your Contract Buyout status, please visit: https://promo.sprint.com/Disposition/CheckStatus
You may also contact the Sprint Contract Buyout Department at 844–450–7865.
Support hours
Monday – Friday
7:00 AM to 6:00 PM Central
Call us
877–443–4464
Note: TTY customers contact Sprint Relay services at 800–877–8973 and provide them with the Toll–free support number listed above.
Email us
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We did not find a match to your search. If your transaction is older than 45 days, you may need to select a different timeframe for your search. If the problem persists, contact Buyback Support at 877–443–4464.