The Sprint Buyback Program allows you to sell your used devices online or at a Sprint retail location.

• Online transactions generate an account credit within 4 weeks from the date Sprint receives your device(s).
• In–store Retail transactions can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.

Please visit our Corporate Buyback site designed for the exclusive use of business customers. www.sprintbuyback.com/crp

Yes. The Sprint Buyback Program offers trade–in credit for many devices from other carriers. To see if your device is eligible, enter or select your device information in the Carrier, Manufacturer, and Model Family tab sections.

Note: If your device doesn´t qualify for monetary credit, you can still choose to recycle it through the 1Million Project to help provide devices and internet service for disadvantaged high school students.

Yes. Sprint store transactions generate a credit that can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.

Enter your zip code in the Sprint Store Locator to find a location near you.

1. Click the Sell button.
2. Click Device search to enter your device type, or select your device using the Carrier, Manufacturer, and Model Family tab sections.
3. The estimated value will be displayed.
4. Choose the Click to proceed button.
5. Answer the device condition questions.
6. Enter the device Serial number.
7. Click I´m not a robot.
8. Click Add to cart, select another device., or Add to Cart, I’m done.
9. Review your offer and click the Sell now button.
10. Complete the Customer Information section.
11. Read the Terms and Conditions and place a check mark next to I have read and agree to the Terms and Conditions.
12. Click Accept Offer.
13. You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction.
14. Shipping materials should arrive within 5–business days. Here´s what to look for.
15. Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.

To find the estimated value of your device, search for or choose your device from the Carrier, Manufacturer, and Model Family tab sections.

The estimated value will display after you have selected your device, and will update after the device condition questions have been answered.

Note: The final value and transaction total are based on the device received date and condition.

You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction. Your shipping materials should arrive within 5–business days. Here´s what to look for.

Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.

No. We only need the device, please don´t include accessories.

Yes. Devices are accepted regardless of condition, but device condition does affect the overall value.

We must receive your device within 45 days from the date the transaction is created.

We recommend shipping your device(s) as soon as you receive your shipping materials to allow time for receipt and processing within the 45–day timeframe.

Note: Trade–in eligibility and value are subject to change for devices received after 45 days.

You can cancel the transaction by clicking the “Cancel my transaction” link at the bottom of your Confirmation email, or in the Check Status section of the Buyback web site.

*Note: You will not be able to cancel the transaction if you have already shipped your device(s).

No. Sprint is not able to return any device that has been submitted to the Sprint Buyback Program for any reason.

Online Transactions

• Access the Sprint Buyback site.
• Complete all required steps to create a Sprint Buyback Transaction.
• Send your device(s) in the shipping materials provided.

*Note: Allow 2 weeks for your device(s) to be processed prior to registering for the Clean Slate^sm Visa Prepaid Card – you´ll receive an email when your device has been processed.

Retail Transactions

Retail representatives collect devices when they assist with completing Clean Slate^sm transactions.

Before registering, you must have completed a Buyback transaction and shipped your old device(s).

• Allow 2 weeks for your traded device(s) to be processed
• Contact Buyback Support at 877–443–4464 to obtain the traded device Serial number
• Access the Clean Slate^sm Registration site
• Complete all required steps for registration

To obtain information regarding your Clean Slate^sm transaction, please visit: https://promo.sprint.com/Disposition/CheckStatus

You may also contact the Clean Slate^sm Team at 844–450–7865.

To upload or register for the Clean Slate^sm Program, please visit: www.sprint.com/JoinSprint

You may also contact the Clean Slate^sm Team at 844–450–7865.

Online Transactions

Please contact Buyback Support at 877–443–4464 to confirm the Serial number you´re attempting to use.

Retail Transactions

Please allow 2–business days before attempting to complete your Clean Slate^sm registration. You may also contact the Sprint retail store directly for further assistance.

It can take 7 to 14–business days for your shipment to be received and processed.

Depending on your billing cycle, it can take up to 4 weeks from the date the device is processed for your credit to appear on your monthly bill.

The Check Status tab section provides processing details associated with your transaction.

Note: If it´s been over 4 weeks since we received your device, please contact Sprint Buyback Support at 877–443–4464.

It can take up to 2 weeks from the ship-date for your device(s) to be received and processed.

We send courtesy reminders at periodic intervals to help ensure your device is received within the 45–day timeframe.

You´ll also receive an email notification when your package has been received at our warehouse.

Note: If you shipped your device(s) with your own label or a UPS Return kit, please contact Sprint Buyback Support at 877–443–4464 for further assistance.

You´ll need to contact the Sprint store directly to obtain an update on the status of your Buyback credit. We are unable to track in–store transactions through the online program.

When you create a Sprint online Buyback Transaction, enter your promotion code in the Promo Code field that displays after entering your device Serial number. Make sure there are no spaces before or after the promotion code as this will invalidate the entry and an error message will appear.

Important! Sprint Buyback promotions have specific qualification requirements and eligibility will be confirmed when the device is received and processed.

If you have questions regarding a particular promotion, please contact Sprint Buyback Support at 877–443–4464.

There are several reasons you might not have received the full credit amount:

• The promotion requirements were not met.
• The device(s) were not mailed/processed within the 45–day timeframe.
• The device model received did not match the expected model that was quoted.

If you have questions regarding a particular promotion, please contact Sprint Buyback Support at 877–443–4464.

Your account number is located on each monthly billing statement. It is also available online if you have an account admin or account authorized profile set up on sprint.com.

To locate your account number on sprint.com:

1. Sign in to sprint.com.
2. Click the My preferences tab.
3. Click Update or add another account.
4. View account number next to each account nickname.

Or

At the top right–hand side of the My Account page, next to the Sign Out button, your account number is displayed below the account nickname.

Note: Use the drop–down menu to select another account.

See the instruction manual for your device, or access the manufacturer website for assistance with deleting your personal data.

For more information, please visit http://www.sprint.com/support.

Devices are processed individually, even if they´re sent in the same package. We´re likely still processing the other device(s).

The Check Status tab section provides processing details for devices associated with your transaction.