As we continue to respond to the impact of COVID-19, our priority is focused on keeping our customers, employees and communities safe. Since devices are considered a high-touch surface, we are working diligently to ensure that we provide a safe environment for our agents while your device is processed. We appreciate your patience and understanding during this unique time as processing times may be longer than usual. Please note that you will automatically receive email notifications as your device moves through the transaction process.
Here´s how it works:
- Trade in your old device.
- After your device is processed, you´ll get account credit for the device value.
- Go to sprint.com/JoinSprint to register and upload the final bill from your previous Carrier.
- Your switching costs (minus the trade–in account credit) will be issued to you in the form of a Mastercard® Prepaid Card.
Sprint Buyback
1. Sell today
Act now to get the best value
2. Send for free
Shipping is easy
3. Get credit
See the savings on your bill
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The Sprint Buyback Program allows you to sell your used devices online or at a Sprint retail location.
- Online transactions generate an account credit within 4 weeks from the date Sprint receives your device(s).
- In–store Retail transactions can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.
Please visit our Corporate Buyback site designed for the exclusive use of business customers. www.sprintbuyback.com/crp
Yes. The Sprint Buyback Program offers trade–in credit for many devices from other carriers. To see if your device is eligible, select your device information in the Carrier, Manufacturer, and Model sections.
Yes. Sprint store transactions generate a credit that can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.
Enter your zip code in the Sprint Store Locator to find a location near you.
- Click Sell to get started.
- Find the device you want to trade using the Filters or the Search feature.
- Review the estimated values and add the quantity in each size you plan to return of that device.
- Click Add and proceed. or click Add and select another device. to continue selecting devices.
- Next, select the device conditions for each of your devices, enter the device IMEI or MEID, enter device mobile number, click I´m not a robot and click Add to cart, I´m done. to proceed or Add to cart, select another device. to add more devices.
- Complete the Customer Information section and review your Buyback Cart, once you’re ready to proceed with your transaction click Accept offer.
- Read through all the Terms & Conditions as well as the warnings, if you understand and agree to all the terms, conditions and warnings, click the checkbox, then click Complete offer.
- Once offer is accepted, you will receive your shipping materials within 5–business days. Follow instructions provided on your packing slip, be sure to turn off the FMiP feature, Reactivation Lock and remove Google Account on any applicable devices and factory reset your devices before dropping them off at your nearest FedEx location.
To find the estimated value of your device, search for or choose your device from the Carrier, Manufacturer, and Model sections.
The estimated value will display after you have selected your device, and will update after the device condition questions have been answered.
Note: The final value and transaction total are based on the device received date and condition.
You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction. Your shipping materials should arrive within 5 business days. Here´s what to look for.
Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.
No. We only need the device, please don´t include accessories.
Yes. Devices are accepted regardless of condition, but device condition does affect the overall value.
We must receive your device within 30 days from the date the transaction is created.
We recommend shipping your device(s) as soon as you receive your shipping materials to allow time for receipt and processing within the 30–day timeframe.
Note: Trade–in eligibility and value are subject to change for devices received after 30 days.
You can cancel the transaction by clicking the “Cancel my transaction” link at the bottom of your Confirmation email, or in the Check Status section of the Buyback web site.
Note: You will not be able to cancel the transaction if you have already shipped your device(s).
No. Sprint is not able to return any device that has been submitted to the Sprint Buyback Program for any reason.
To disable this feature:
- Go to Settings > tap your name
- Tap Find My
- Tap Find My iPhone
- Slide Find My iPhone switch to off
- Enter your Apple ID Password
- Tap Turn Off
Remember to turn off this feature and factory reset your device before shipping it, failure to do so will result in reduced value.
Steps to disable the Reactivation Lock vary depending on your model:
- Tap Apps
- Go to Settings > Security, or Settings > System > Security
Or - Go to Settings > Personal > Lock screen and security
- Open Find my Mobile
- Go to Settings > Security, or Settings > System > Security
- Enter your account credentials
- Disable Reactivation Lock by removing check mark or sliding to Off position
Steps to remove the Google Account vary depending on your model:
- Go to Settings.
- Tap Accounts or Users & Accounts.
- Select the account type Google.
- Tap the email address.
- Tap the menu icon.
- Tap Remove account.
- Confirm by tapping Remove account again.
Remember to disable these features and factory reset your device before shipping it, failure to do so will result in reduced value.
Online Transactions
- Access the Sprint Buyback site.
- Complete all required steps to create a Sprint Buyback Transaction.
- Send your device(s) in the shipping materials provided.
Note: Allow 2 weeks for your device(s) to be processed prior to registering for the Clean Slatesm Mastercard® Prepaid Card – you´ll receive an email when your device has been processed.
Retail Transactions
Retail representatives collect devices when they assist with completing Clean Slatesm transactions.
Before registering, you must have completed a Buyback transaction and shipped your old device(s).
- Allow 2 weeks for your traded device(s) to be processed
- Access the Clean Slatesm Registration site
- Register using the device IMEI/MEID number(s) listed in the email you received when your devices were processed
- Complete all required steps for registration
To obtain information regarding your Clean Slatesm transaction, please visit: https://promo.sprint.com/Disposition/CheckStatus
You may also contact the Clean Slatesm Team at 844–450–7865.
To upload or register for the Clean Slatesm Program, please visit: www.sprint.com/JoinSprint
You may also contact the Clean Slatesm Team at 844–450–7865.
Online Transactions
- Enter the IMEI/MEID number(s) listed in the Buyback email you received when your device(s) were processed
- Contact Buyback Support at 877–443–4464
Retail Transactions
- Enter the serial number(s) provided on the trade–in transaction receipt provided by the store representative
Note: Contact the Clean Slatesm Team at 844–450–7865 for assistance with the registration process.
Once you have sent your device(s) you can track your packages one of two ways:
- Use the tracking number(s) provided in your “Shipping materials are on their way” email.
Or
- Visit the Check Status section of the Buyback site and click on the tracking numbers provided after searching for your transaction.
It can take 7–10 business days for your shipment to be received and processed.
Depending on your billing cycle, it can take up to 4 weeks from the date the device is processed for your credit to appear on your monthly bill.
You can also use the Check Status section of our website to obtain processing details associated with your transaction.
Note: If it´s been over 4 weeks since we received your device, please contact Sprint Buyback Support at 877–443–4464.
If you received less credit than expected, this could be the result of one of the following:
- Not all the devices quoted have been received
- We received a different carrier, model, GB amount than was quoted
- Your device was processed after the 30–day expiration date and is being given the current value
To view details of the devices received, please visit the Check Status section. If you have additional questions or concerns, please contact Sprint Buyback Support at 877–443–4464.
It can take 7–10 business days for your shipment to be received and processed.
We send courtesy reminders at periodic intervals to help ensure your device is received within the 30–day timeframe.
You´ll also receive an email notification when your package has been delivered at our warehouse.
Note: If you shipped your device(s) with your own label or a UPS Return kit, please contact Sprint Buyback Support at 877–443–4464 for further assistance.
You´ll need to contact the Sprint store directly to obtain an update on the status of your Buyback credit. We are unable to track in–store transactions through the online program.
When you create a Sprint online Buyback Transaction, enter your promotion code in the Promo Code field when you tell us about your device(s). Make sure there are no spaces before or after the promotion code as this will invalidate the entry and an error message will appear.
Important! Sprint Buyback promotions have specific qualification requirements and eligibility will be confirmed when the device is received and processed.
If you need assistance creating a transaction with a promotion code, please contact Sprint Buyback Support at 877–443–4464.
There are several reasons you might not have received the full credit amount:
- The promotion requirements weren´t met
- The device(s) were not mailed/processed within the 30–day timeframe
- The device model received did not match the expected model that was quoted
If you have questions regarding a specific promotion, please contact Sprint Buyback Support at 877–443–4464.
Your account number is located on each monthly billing statement. It is also available online if you have an account admin or account authorized profile set up on sprint.com.
To locate your account number on sprint.com:
- Sign in to sprint.com.
- Click the My preferences tab.
- Click Update or add another account.
- View account number next to each account nickname.
Or
At the top right–hand side of the My Account page, next to the Sign Out button, your account number is displayed below the account nickname.
Note: Use the drop–down menu to select another account.
See the device user manual or manufacturer´s website for factory reset instructions and assistance with deleting your personal data.
For more information, please visit http://www.sprint.com/support.
Devices are processed individually, even if they´re sent in the same package. We´re likely still processing the other device(s).
The Check Status section provides processing details for devices associated with your transaction.
Support hours
Monday – Friday
7:00 AM to 6:00 PM Central
Call us
877–443–4464
Note: TTY customers contact Sprint Relay services at 800–877–8973 and provide them with the Toll–free support number listed above.
Email us
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As we continue to respond to the impact of COVID-19, our priority is focused on keeping our customers, employees and communities safe. Since devices are considered a high-touch surface, we are working diligently to ensure that we provide a safe environment for our agents while your device is processed. We appreciate your patience and understanding during this unique time as processing times may be longer than usual. Please note that you will automatically receive email notifications as your device moves through the transaction process.
Check the status of your Buyback transaction by entering your Sprint mobile number, or select an alternate method from the drop–down menu, enter your information, then click Submit.
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We did not find a match to your search. If your transaction is older than 45 days, you may need to select a different timeframe for your search. If the problem persists, contact Buyback Support at 877–443–4464.
Sprint Buyback Terms & Conditions
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