Sprint Buyback

The Sprint Buyback Program allows you to sell your used devices online or at a Sprint retail location.

• Online transactions generate an account credit within 4 weeks from the date Sprint receives your device(s).
• In–store Retail transactions can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.

Please visit our Corporate Buyback site designed for the exclusive use of business customers. www.sprintbuyback.com/crp

Yes. The Sprint Buyback Program offers trade–in credit for many devices from other carriers. To see if your device is eligible, enter or select your device information in the Carrier, Manufacturer, and Model Family sections.

Note: If your device doesn´t qualify for monetary credit, you can still choose to recycle it through the 1Million Project to help provide devices and internet service for disadvantaged high school students.

Yes. Sprint store transactions generate a credit that can be used as instant credit toward the purchase of a new device, accessories, or applied as account credit.

Enter your zip code in the Sprint Store Locator to find a location near you.

1. Click Sell to get started.
2. Find the device you want to trade using the Filters or the Search feature.
3. After you view the estimated value, Click to proceed.
4. Next, select the device conditions, enter the device IMEI or MEID, click I´m not a robot and click Add to cart, I´m done.
5. After you have reviewed the offer, click Sell now.
6. Complete the Customer Information section, place a check mark next to I have read and agree to the Terms & Conditions, and click Accept offer.

To find the estimated value of your device, search for or choose your device from the Carrier, Manufacturer, and Model Family sections.

The estimated value will display after you have selected your device, and will update after the device condition questions have been answered.

Note: The final value and transaction total are based on the device received date and condition.

You´ll receive an email communication regarding your shipping materials soon after completing your Buyback transaction. Your shipping materials should arrive within 5 business days. Here´s what to look for.

Follow the packing and shipping instructions carefully and send your device(s) as soon as possible.

No. We only need the device, please don´t include accessories.

Yes. Devices are accepted regardless of condition, but device condition does affect the overall value.

We must receive your device within 45 days from the date the transaction is created.

We recommend shipping your device(s) as soon as you receive your shipping materials to allow time for receipt and processing within the 45–day timeframe.

Note: Trade–in eligibility and value are subject to change for devices received after 45 days.

You can cancel the transaction by clicking the “Cancel my transaction” link at the bottom of your Confirmation email, or in the Check Status section of the Buyback web site.

Note: You will not be able to cancel the transaction if you have already shipped your device(s).

No. Sprint is not able to return any device that has been submitted to the Sprint Buyback Program for any reason.

Online Transactions

• Access the Sprint Buyback site.
• Complete all required steps to create a Sprint Buyback Transaction.
• Send your device(s) in the shipping materials provided.

Note: Allow 2 weeks for your device(s) to be processed prior to registering for the Clean Slate^sm Visa Prepaid Card – you´ll receive an email when your device has been processed.

Retail Transactions

Retail representatives collect devices when they assist with completing Clean Slate^sm transactions.

Before registering, you must have completed a Buyback transaction and shipped your old device(s).

• Allow 2 weeks for your traded device(s) to be processed
• Access the Clean Slate^sm Registration site
• Register using the device IMEI/MEID number(s) listed in the email you received when your devices were processed
• Complete all required steps for registration

To obtain information regarding your Clean Slate^sm transaction, please visit: https://promo.sprint.com/Disposition/CheckStatus

You may also contact the Clean Slate^sm Team at 844–450–7865.

To upload or register for the Clean Slate^sm Program, please visit: www.sprint.com/JoinSprint

You may also contact the Clean Slate^sm Team at 844–450–7865.

Online Transactions

• Enter the IMEI/MEID number(s) listed in the Buyback email you received when your device(s) were processed
• Contact Buyback Support at 877–443–4464

Retail Transactions

• Enter the serial number(s) provided on the trade–in transaction receipt provided by the store representative

Note: Contact the Clean Slate^sm Team at 844–450–7865 for assistance with the registration process.

It can take 7 to 14 business days for your shipment to be received and processed.

Depending on your billing cycle, it can take up to 4 weeks from the date the device is processed for your credit to appear on your monthly bill.

You can also use the Check Status section of our website to obtain processing details associated with your transaction.

Note: If it´s been over 4 weeks since we received your device, please contact Sprint Buyback Support at 877–443–4464.

It can take up to 2 weeks from the ship-date for your device(s) to be received and processed.

We send courtesy reminders at periodic intervals to help ensure your device is received within the 45–day timeframe.

You´ll also receive an email notification when your package has been received at our warehouse.

Note: If you shipped your device(s) with your own label or a UPS Return kit, please contact Sprint Buyback Support at 877–443–4464 for further assistance.

You´ll need to contact the Sprint store directly to obtain an update on the status of your Buyback credit. We are unable to track in–store transactions through the online program.

When you create a Sprint online Buyback Transaction, enter your promotion code in the Promo Code field that displays after entering your device IMEI/MEID. Make sure there are no spaces before or after the promotion code as this will invalidate the entry and an error message will appear.

Important! Sprint Buyback promotions have specific qualification requirements and eligibility will be confirmed when the device is received and processed.

If you have questions regarding a specific promotion, please contact Sprint Buyback Support at 877–443–4464.

There are several reasons you might not have received the full credit amount:

• The promotion requirements weren´t met
• The device(s) were not mailed/processed within the 45–day timeframe
• The device model received did not match the expected model that was quoted

If you have questions regarding a specific promotion, please contact Sprint Buyback Support at 877–443–4464.

Your account number is located on each monthly billing statement. It is also available online if you have an account admin or account authorized profile set up on sprint.com.

To locate your account number on sprint.com:

1. Sign in to sprint.com.
2. Click the My preferences tab.
3. Click Update or add another account.
4. View account number next to each account nickname.

Or

At the top right–hand side of the My Account page, next to the Sign Out button, your account number is displayed below the account nickname.

Note: Use the drop–down menu to select another account.

See the device user manual or manufacturer´s website for factory reset instructions and assistance with deleting your personal data.

For more information, please visit http://www.sprint.com/support.

Devices are processed individually, even if they´re sent in the same package. We´re likely still processing the other device(s).

The Check Status section provides processing details for devices associated with your transaction.